Resetting Your Password
How to reset a forgotten password, change your current password, and what to do if the reset email never arrives.
Resetting Your Password ๐
Can't log in? Or just want to update your password? This page covers both scenarios.
If you forgot your password
If you can't remember your password, you can reset it from the login screen:
- โขGo to the login page.
- โขClick Forgot password? below the sign-in form.
- โขEnter the email address on your account.
- โขCheck your inbox for a password reset link from DreamNav.
- โขClick the link and choose a new password.
The reset link is valid for a limited time. If it expires, just request a new one.
Signed in with Google? If you created your account using Continue with Google, you don't have a DreamNav password to reset. Sign in with Google instead. If you'd like to add a password, contact support.
If the reset email never arrives
If you requested a reset but nothing showed up:
- โขCheck your spam or junk folder. Automated emails sometimes get filtered.
- โขConfirm the email address. Make sure you entered the same email you signed up with. A typo is the most common cause.
- โขWait a minute or two. Some email providers take a little longer to deliver.
- โขTry again. Return to the forgot-password page and resubmit. If you still don't receive it, report an issue so we can investigate.
Changing your password while logged in
If you know your current password and just want to change it:
- โขGo to Account Settings from the sidebar.
- โขLook for the password section.
- โขEnter your current password and your new password.
- โขSave.
Your new password takes effect immediately. You won't be logged out of your current session, but you'll need to use the new password the next time you sign in.
Tips for a strong password
- โขUse at least 12 characters.
- โขMix uppercase, lowercase, numbers, and symbols.
- โขAvoid reusing passwords from other sites.
- โขConsider a password manager so you don't have to remember each one.
What's next
- โขBack to Creating Your Account
- โขManage your settings: Managing Your Account & Settings
- โขSomething not working? Troubleshooting Common Issues