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Resetting Your Password

How to reset a forgotten password, change your current password, and what to do if the reset email never arrives.

Resetting Your Password ๐Ÿ”‘

Can't log in? Or just want to update your password? This page covers both scenarios.

If you forgot your password

If you can't remember your password, you can reset it from the login screen:

  1. โ€ขGo to the login page.
  2. โ€ขClick Forgot password? below the sign-in form.
  3. โ€ขEnter the email address on your account.
  4. โ€ขCheck your inbox for a password reset link from DreamNav.
  5. โ€ขClick the link and choose a new password.

The reset link is valid for a limited time. If it expires, just request a new one.

Signed in with Google? If you created your account using Continue with Google, you don't have a DreamNav password to reset. Sign in with Google instead. If you'd like to add a password, contact support.

If the reset email never arrives

If you requested a reset but nothing showed up:

  • โ€ขCheck your spam or junk folder. Automated emails sometimes get filtered.
  • โ€ขConfirm the email address. Make sure you entered the same email you signed up with. A typo is the most common cause.
  • โ€ขWait a minute or two. Some email providers take a little longer to deliver.
  • โ€ขTry again. Return to the forgot-password page and resubmit. If you still don't receive it, report an issue so we can investigate.

Changing your password while logged in

If you know your current password and just want to change it:

  1. โ€ขGo to Account Settings from the sidebar.
  2. โ€ขLook for the password section.
  3. โ€ขEnter your current password and your new password.
  4. โ€ขSave.

Your new password takes effect immediately. You won't be logged out of your current session, but you'll need to use the new password the next time you sign in.

Tips for a strong password

  • โ€ขUse at least 12 characters.
  • โ€ขMix uppercase, lowercase, numbers, and symbols.
  • โ€ขAvoid reusing passwords from other sites.
  • โ€ขConsider a password manager so you don't have to remember each one.

What's next

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