Submitting Feedback & Reporting Issues 💬

Your feedback helps DreamNav improve. Whether you found a bug, have a feature idea, or need help with your account, here's how to reach us.

How to report an issue

If something isn't working or you received a confusing result, you can report it directly from inside the app:

1. •Open the Report an Issue option (found in the account menu or sidebar).
2. •Describe what happened in as much detail as you can.
3. •Optionally, choose to share your recent conversation with our team. This helps us see exactly what went wrong.
4. •Submit the report.

Your privacy comes first. Sharing your conversation is always optional. We never see your dreams or interpretations unless you explicitly choose to share them for that specific report.

What to include in a good report

The more detail you give us, the faster we can help:

• •What you were doing when the issue happened (e.g., "I was interpreting a dream with the Jungian lens").
• •What you expected to happen.
• •What actually happened instead, including any error message you saw.
• •When it happened (approximate time is fine).
• •Your device and browser (e.g., "Safari on iPhone" or "Chrome on Windows"), if you think it's relevant.

What happens after you submit

1. •Your report goes to the DreamNav support team.
2. •We review it and may follow up by email if we need more information.
3. •Once the issue is resolved or the feedback is addressed, we update the status of your report.

You can check the status of past reports from the same Report an Issue screen.

Other ways to share feedback

• •Feature ideas: Describe what you'd love to see in a future version of DreamNav. We read every suggestion.
• •General comments: If you just want to tell us what's working well (or what isn't), the same report form works for that too.

When to expect a response

We aim to respond to most reports within 1 to 2 business days. Complex issues, especially those involving billing or account access, may take a little longer. You'll hear from us at the email on your account.

What's next

• •Manage your settings: Managing Your Account & Settings
• •Common fixes: Troubleshooting Common Issues
• •Quick answers: Frequently Asked Questions